Terms and Conditions of Sale – Laptopkey.eu

§ 1. Seller details and scope of these Terms

The online shop available at https://www.laptopkey.eu/ (the “Online Shop”) is operated by:

Klawiszedolaptopa.pl Milek Krzysztof
ul. Gogolińska 4E
47-100 Strzelce Opolskie
Poland
Polish Tax Identification Number (NIP / VAT ID): PL9910265125
REGON: 161439805
hereinafter referred to as the “Seller”.
Branch:
ul. J. Sobieskiego 3
46-061 Źlinice
Poland
Bank account:
ING Bank Śląski S.A.
IBAN: PL22 1050 1504 1000 0091 3085 8773
Account holder: Klawiszedolaptopa.pl Milek Krzysztof
Registration details:
The authority which registered the business: Mayor of Prószków (Burmistrz Prószkowa).
The Seller is entered in the Polish Central Register and Information on Economic Activity (CEIDG).
Entry in the Central Register and Information on Economic Activity.
Customer contact details:
E-mail: support@laptopkey.eu
Telephone: +48 888 333 177
Telephone service hours: Monday to Friday, 7:00–15:00 Central European Time, excluding Polish public holidays.
These Terms and Conditions govern the use of the Online Shop, orders placed through laptopkey.eu and contracts for the sale of products concluded between the Customer and the Seller.
The Seller delivers products worldwide, subject to the countries and delivery methods currently available at checkout. Mandatory consumer laws applicable in the Customer’s country of habitual residence remain unaffected.
These Terms are made available free of charge in a form which allows the Customer to save, reproduce and retain them. The Customer should read and accept these Terms before placing an Order.

§ 2. Definitions

Business Customer means a natural person, legal person or organisational entity purchasing Products wholly or mainly for purposes connected with its trade, business, craft or profession.
Consumer means a natural person purchasing Products wholly or mainly for purposes outside that person’s trade, business, craft or profession.
Contract means a distance sales contract concluded between the Customer and the Seller through the Online Shop.
Customer means a Consumer or Business Customer using the Online Shop or placing an Order.
Order means an offer submitted by the Customer through the Online Shop to purchase one or more Products.
Order Acceptance means an e-mail from the Seller expressly confirming that the Order has been accepted for fulfilment or that the Product has been dispatched.
Product means a movable item offered in the Online Shop, including a laptop or keyboard key, hinge, mechanism, rubber cup, keyboard, palmrest, sticker, switch, pointing-stick component or another computer part or accessory.
Second-hand Product means a Product originating from the secondary market which may show signs of prior use, storage, dismantling or transport, as described or shown in the Product listing.
Working Day means Monday to Friday, excluding public holidays in Poland.
Durable Medium means a medium which enables information to be stored and reproduced unchanged for an appropriate period, including e-mail.

§ 3. Technical requirements and electronic services

The Online Shop provides free electronic services which may include:
1. browsing and searching for Products;
2. using the shopping basket and Order form;
3. creating and using a Customer account;
4. using contact forms;
5. subscribing to a newsletter, where available.
To use the Online Shop, the Customer requires an internet-connected device, a current web browser supporting JavaScript and essential cookies, and an active e-mail address when placing an Order or creating an account.
The Customer must use the Online Shop lawfully and must not provide unlawful content, interfere with the Shop’s operation, bypass security measures or use the Shop in a manner which may harm the Seller or third parties.
A purchase may be made without creating an account. Where an account is created, the Customer is responsible for keeping login details confidential and for promptly reporting suspected unauthorised access.
The Customer may request deletion of an account at any time by contacting the Seller. Account deletion does not affect Contracts already concluded, complaint proceedings, statutory record-keeping or claims.
Complaints regarding the operation of the Online Shop or electronic services may be submitted to support@laptopkey.eu. The Seller will respond within 14 days on a Durable Medium.

§ 4. Product information, compatibility and Second-hand Products

Unless a Product listing expressly states otherwise, Products offered in the Online Shop originate from the secondary market.
A Product listing provides the main characteristics of the Product, including its type, intended use, known compatibility, condition, included components and known defects, damage or signs of use which are relevant to the purchasing decision.
Because laptop keys and keyboard parts may differ within the same laptop model, the laptop model name alone may not establish compatibility. Before ordering, the Customer should compare the key shape, hinge or mechanism, attachment points, layout, ribbon cable, part number and photographs shown in the listing.
The Customer may send photographs or part markings to the Seller before purchase for assistance with identification. Such assistance is based on the information supplied by the Customer and does not remove the Customer’s duty to check the Product listing. It does not limit the Seller’s responsibility where the Product supplied does not match the description or an express individual assurance given by the Seller.
Normal signs of use, storage or dismantling which have been clearly described or shown and form part of the agreed condition of a Second-hand Product do not constitute a defect or lack of conformity.
A Product is not treated as conforming merely because it is described generally as “used”. Material scratches, cracks, broken mounts, missing elements, worn markings, a worn touchpad or other relevant departures from the ordinary condition must be described or shown in the Product listing.
Images are intended to represent Products as accurately as reasonably possible. Minor colour differences caused by display settings do not by themselves constitute non-conformity.
Where several units of the same Second-hand Product are available, the precise location, type or size of cosmetic signs may vary between units only where this is clearly disclosed in the listing and the delivered unit remains within the described condition category.

§ 5. Product safety – EU GPSR, Northern Ireland and Great Britain

Products supplied through the Online Shop must be safe when used in normal or reasonably foreseeable conditions and must comply with the product-safety legislation applicable to the destination market.
Regulation (EU) 2023/988 on general product safety applies to Products made available to Consumers in the European Union and Northern Ireland where it falls within its scope. The General Product Safety Regulations 2005 and other applicable UK product-specific rules apply to Products supplied in England, Scotland and Wales.
Product-specific identification, warnings, instructions, manufacturer information and responsible economic operator details required by law are displayed in the relevant Product offer or supplied with the Product.

GPSR information

Manufacturer details for all Products available in this Online Shop:

Klawiszedolaptopa.pl Krzysztof Milek
ul. Gogolińska 4E
47-100 Strzelce Opolskie
Poland
E-mail: biuro@klawiszedolaptopa.pl

Person responsible for all Products available in this Online Shop:

Klawiszedolaptopa.pl Krzysztof Milek
ul. Gogolińska 4E
47-100 Strzelce Opolskie
Poland
E-mail: biuro@klawiszedolaptopa.pl

Product-safety incidents, suspected unsafe Products, recall enquiries and safety-related complaints may be reported to biuro@klawiszedolaptopa.pl. The report should, where possible, identify the Product, Order number, nature of the risk or incident and include relevant photographs.
The Customer must follow warnings and assembly or installation instructions supplied with the Product. Computer parts should be installed only when the device is disconnected from power and, where appropriate, by a person with suitable technical competence.

§ 6. Placing an Order and formation of the Contract

Orders may be placed through the Online Shop at any time, subject to maintenance, technical interruptions and events outside the Seller’s reasonable control.
To place an Order, the Customer:
1. selects the Product and any available variant;
2. adds the Product to the basket;
3. selects the delivery and payment method;
4. provides the information required to fulfil the Order;
5. reviews the Products, quantities, total price, taxes, delivery charges and other payable amounts;
6. accepts these Terms and any required declarations;
7. submits the Order using a button clearly indicating an obligation to pay, such as “Order and pay”.
Before submitting the Order, the Customer can review and correct the information entered.
Submission of an Order constitutes an offer by the Customer to purchase the Products listed in that Order.
An automatic acknowledgement that the Order has been received does not constitute acceptance unless it expressly states that the Order has been accepted.
The Contract is concluded when the Customer receives the Seller’s Order Acceptance.
The Seller may contact the Customer before accepting the Order to clarify compatibility, variant, delivery details, payment, stock availability or other information necessary for correct fulfilment.
If a Product is unavailable, the Seller will inform the Customer. The Customer may agree to partial fulfilment, select an alternative where offered, or cancel the affected Order.
If an Order or part of it is cancelled after payment, the Seller will refund the relevant amount without undue delay and no later than 14 days, using the original payment method unless the Customer expressly agrees to another method which causes no additional cost.
The Contract is concluded in English. The Order details and the version of these Terms accepted by the Customer are recorded by the Seller and provided or made available on a Durable Medium.

§ 7. Prices, VAT, customs duties and import charges

Product prices may be displayed in euros (EUR), pounds sterling (GBP) or US dollars (USD), according to the currency selected in the Online Shop.
Before the Customer submits an Order, the Online Shop displays the total payable price of the Products, applicable taxes, delivery charges and any other mandatory charges which can reasonably be calculated in advance.
The price shown in the Order summary at the time the Order is submitted is binding, except in the case of an obvious pricing or technical error which a reasonable Customer could have recognised. In that case the Seller will contact the Customer before accepting the Order and allow the Customer to proceed at the correct price or cancel.
European Union: VAT is charged and accounted for in accordance with the rules applicable to cross-border consumer sales within the European Union. The amount included in or added to the price is shown before the Order is submitted.
Northern Ireland: Orders are supplied under the VAT and goods-movement rules applicable to trade in goods between the European Union and Northern Ireland. The applicable VAT is calculated and displayed at checkout.
Great Britain – England, Scotland and Wales:
1. for consignments with a value not exceeding GBP 135, the Seller charges and accounts for UK VAT at the point of sale where required by law;
2. the GBP 135 threshold applies to the total intrinsic value of the consignment, not to each individual Product;
3. for consignments exceeding GBP 135, import VAT, customs duty and a carrier or customs handling fee may become payable on import unless the Online Shop expressly states that such charges are included or that delivery is made with duties paid.
Other destinations outside the European Union: unless the Order summary expressly states that import charges are included, the Customer is responsible for import VAT, customs duty, clearance charges and other destination-country charges imposed after dispatch. These charges are not controlled by the Seller.
Any price reduction or promotional comparison will be presented in accordance with the mandatory pricing rules applicable to the market to which the offer is directed, including the prior-price requirements applicable in the European Union.
The Seller does not apply individually personalised pricing based on automated decision-making unless the Customer is clearly informed before submitting the Order.

§ 8. Payment methods and sales documents

Available payment methods are shown at checkout and may include PayPal, bank transfer, Skrill or another electronic payment method made available by the Seller.
In the case of advance payment, processing begins after the Seller or payment provider confirms successful payment, unless otherwise stated for the selected method.
For a traditional bank transfer, the Customer should make payment within 7 days of receiving the payment instructions. If payment is not received, the Seller may send a reminder, set an additional deadline and cancel the unpaid Order after that deadline expires.
Electronic payments are processed under the rules and privacy information of the payment provider selected by the Customer.
The Seller issues a sales document in accordance with applicable tax law. A Business Customer requesting a business invoice must provide complete and correct billing and VAT information before the document is issued.
The Seller does not charge a payment-method surcharge unless it is lawful and clearly disclosed before the Order is submitted.

§ 9. Dispatch, delivery and transfer of risk

Current delivery methods, destination countries, delivery charges and estimated delivery periods are shown at checkout and on the Shipment page.
Unless a Product listing or Order summary states otherwise, the Seller aims to dispatch an available Product no later than the next Working Day after payment is confirmed.
Delivery estimates provided by postal or courier operators are indicative unless the selected service is expressly described as guaranteed.
If no different delivery period has been agreed, Products will be delivered without undue delay and no later than 30 days after conclusion of the Contract where required by applicable consumer law.
Where an Order contains Products with different processing times, the longest processing time may apply to the entire Order unless split delivery is agreed.
For Consumers, the risk of accidental loss or damage passes when the Consumer or a person nominated by the Consumer, other than the carrier, takes physical possession of the Product. If the Consumer independently appoints a carrier not offered by the Seller, risk passes when the Product is handed to that carrier, to the extent permitted by law.
A visibly damaged parcel should, where reasonably possible, be documented with photographs and reported to the carrier and the Seller. Failure to obtain a carrier’s damage report does not remove a Consumer’s statutory rights.
If a parcel is returned because the Customer supplied an incorrect address, refused delivery or failed to collect it, the Seller may charge the reasonable direct cost of re-delivery where the Customer was informed of that cost. This does not restrict a Consumer’s statutory cancellation rights.

§ 10. Consumer right to cancel an online purchase

A Consumer may cancel a Contract without giving a reason within 14 days. The Seller grants this contractual right to Consumers worldwide, subject to any more favourable mandatory rights applicable in the Consumer’s country.
For a Contract for one Product, the cancellation period expires 14 days after the day on which the Consumer, or a third party nominated by the Consumer other than the carrier, acquires physical possession of the Product.
For multiple Products ordered in one Order and delivered separately, the period expires 14 days after the day on which the last Product is received. For a Product delivered in parts, the period expires 14 days after receipt of the last part.
The Consumer may also cancel before the Product is delivered.
To exercise the right to cancel, the Consumer must send a clear statement before the cancellation period expires:
1. by e-mail to support@laptopkey.eu; or
2. by post to: Klawiszedolaptopa.pl Milek Krzysztof, ul. Gogolińska 4E, 47-100 Strzelce Opolskie, Poland.
The Consumer may use the model cancellation form available on the Cancellation of the Contract page, but use of that form is optional.
The Consumer must send the Product back without undue delay and no later than 14 days after informing the Seller of the cancellation, to:

RETURNS
Klawiszedolaptopa.pl Milek Krzysztof
ul. Gogolińska 4E
47-100 Strzelce Opolskie
Poland
For a change-of-mind cancellation, the Consumer bears the direct cost of returning the Product unless the Seller has agreed to bear it or mandatory law provides otherwise.
The Seller will refund all payments received for the cancelled Products, including the cost of the least expensive standard delivery method offered for the Order. Additional delivery cost caused by choosing a more expensive method is not refundable.
The refund will be made without undue delay and no later than 14 days after the Seller receives the returned Product or evidence that it has been sent back, whichever occurs first. The Seller may withhold the refund until one of those events occurs.
The refund will be made using the same payment method used for the original transaction unless the Consumer expressly agrees to another method which causes no additional cost.
The Consumer is responsible only for any reduction in the Product’s value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. For a small computer component, this normally permits visual inspection and reasonable comparison, but not damaging the attachments, installing it in a way which marks or breaks it, removing permanent protective elements unnecessarily, or otherwise using it beyond an ordinary inspection.
The right to cancel does not apply in the cases excluded by mandatory law, including a Product made to the Consumer’s specifications or clearly personalised. Merely choosing a standard key, colour, layout, hinge or other standard option offered in the Online Shop does not by itself make a Product personalised.
Business Customers do not have a statutory cooling-off right. A return by a Business Customer requires the Seller’s prior written agreement unless the Product is defective or mandatory law provides otherwise.

§ 11. Rights of Consumers in the United Kingdom where Products are faulty

This section applies in addition to the cancellation right in section 10 and does not restrict any rights provided by the Consumer Rights Act 2015 or other mandatory UK law.
Products supplied to a UK Consumer must be:
1. of satisfactory quality, taking account of the description, price, age and second-hand condition;
2. fit for a particular purpose made known to and accepted by the Seller;
3. as described and consistent with any sample or model relied upon.
A condition which was specifically disclosed before purchase and accepted as part of the agreed Second-hand Product condition is not treated as a breach in respect of that disclosed condition. This does not exclude liability for another fault or for a Product which is materially worse than described.
Where a Product does not conform to the Contract, a UK Consumer may have a short-term right to reject it within 30 days of delivery and receive a refund, subject to the statutory rules and exceptions.
After the short-term right to reject has expired, or where the Consumer chooses not to exercise it, the Consumer may require repair or replacement. The Seller may provide the alternative remedy if the requested remedy is impossible or disproportionate.
If repair or replacement is impossible, is not completed within a reasonable time and without significant inconvenience, or the Product remains non-conforming after one repair or replacement, the Consumer may be entitled to a price reduction or the final right to reject.
Where a lack of conformity becomes apparent within six months of delivery, it is presumed to have existed at delivery unless the Seller proves otherwise or the presumption is incompatible with the nature of the Product or fault.
The Seller bears the reasonable cost of returning a faulty or misdescribed Product and the cost of an agreed repair, replacement or redelivery.
Nothing in these Terms limits the time in which a UK Consumer may bring a legal claim under mandatory limitation rules.

§ 12. Rights of Consumers in the European Union and European Economic Area

This section applies in addition to section 10 and does not restrict more favourable mandatory rights under the law of the Consumer’s country of habitual residence.
The Seller is responsible for a lack of conformity which existed when the Product was delivered and becomes apparent within at least two years after delivery.
This two-year period also applies under these Terms to Second-hand Products. A shorter period will not be imposed merely because the Product is used.
If a Product lacks conformity, the Consumer may first request repair or replacement free of charge, unless the chosen remedy is impossible or would impose disproportionate costs.
The Consumer may be entitled to a proportionate price reduction or termination of the Contract where repair or replacement is unavailable, refused, unsuccessful, delayed beyond a reasonable time, causes significant inconvenience or where the lack of conformity is sufficiently serious.
The Seller bears the necessary cost of returning, repairing, replacing or redelivering a non-conforming Product.
Any statutory presumption concerning when the lack of conformity existed applies for the period provided by the mandatory law of the Consumer’s country.

§ 13. Consumers in other countries

Consumers outside the United Kingdom, European Union and European Economic Area retain all non-excludable rights provided by the mandatory law applicable to them.
Where local mandatory law provides more favourable remedies, periods or refund rules than these Terms, the local mandatory provisions prevail.
Unless a separate commercial warranty is expressly stated in a Product listing, the Seller does not provide an additional voluntary manufacturer’s warranty. This does not affect statutory rights.

§ 14. Complaints procedure

Complaints concerning a faulty, damaged, incomplete, incorrect or misdescribed Product may be submitted:
1. by e-mail to support@laptopkey.eu; or
2. by post to Klawiszedolaptopa.pl Milek Krzysztof, ul. Gogolińska 4E, 47-100 Strzelce Opolskie, Poland.
To help the Seller investigate promptly, the complaint should, where possible, include the Customer’s name, Order number, Product name, description of the problem, date it was discovered, requested remedy and photographs showing the Product, mechanism or damage.
A receipt or invoice is not the only acceptable evidence of purchase. The Customer may demonstrate the purchase by other reliable means.
The Seller will acknowledge and respond to a Consumer complaint within 14 days of receipt on a Durable Medium. If further technical inspection is required, the response will explain the next step and the proposed method of returning the Product.
The Customer should not send a complaint parcel cash on delivery unless the Seller has expressly agreed to that method.
The Seller will not require the Customer to bear the return cost where the Product is confirmed or reasonably alleged to be faulty, unsafe, damaged in transit, incomplete or different from the Product ordered and applicable law places that cost on the Seller.

§ 15. Business Customers

This section applies only to Business Customers and does not apply to a person who is treated as a Consumer under mandatory law.
A Business Customer must inspect the Product promptly after delivery and notify the Seller without undue delay of visible shortages, damage or non-conformity.
To the fullest extent permitted by law, the Seller’s statutory warranty liability toward Business Customers is excluded under Article 558 § 1 of the Polish Civil Code.
The Seller is not liable to a Business Customer for indirect or consequential loss, loss of profit, business interruption, loss of data or loss of anticipated savings.
To the fullest extent permitted by law, the Seller’s aggregate liability to a Business Customer arising from a Contract is limited to the net price paid for the Product giving rise to the claim.
Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct or death or personal injury caused by negligence where applicable law prohibits exclusion.
For Business Customers, risk passes when the Product is handed to the carrier, unless the parties expressly agree otherwise.

§ 16. Reviews, promotions and fair commercial practices

If the Online Shop publishes Product reviews, it will provide clear information on whether and how the Seller verifies that reviews originate from Customers who purchased or used the Product.
The Seller does not commission, publish or knowingly retain fake Consumer reviews and takes reasonable and proportionate steps to prevent and remove misleading review content.
Reviews may be moderated under objective rules, including removal of unlawful content, spam, personal data of third parties, threats or content unrelated to the Product. A review is not removed solely because it is negative.
Mandatory charges are included in or clearly presented as part of the total price at the point required by applicable law. The Seller does not intentionally conceal mandatory fees until the final stages of checkout.
Promotions, scarcity messages, stock statements, countdowns and price comparisons must reflect the actual offer and must not materially mislead Customers.

§ 17. Alternative dispute resolution and court proceedings

The Customer should first submit a complaint directly to the Seller using the procedure in section 14.
A UK Consumer may obtain independent information about consumer rights and complaint options from the Citizens Advice Consumer Service or the corresponding consumer service in Northern Ireland.
Where required by UK law, a final response which does not resolve a UK Consumer’s complaint will provide information about an appropriately approved alternative dispute resolution provider and state whether the Seller is required or willing to participate in that procedure.
An EU or EEA Consumer may seek assistance from the European Consumer Centre in the Consumer’s country or use an appropriate national consumer alternative dispute resolution body.
The former European Commission Online Dispute Resolution platform is no longer available and these Terms do not direct Customers to that platform.
Use of an alternative dispute resolution procedure does not remove the Customer’s right to bring proceedings before a court having jurisdiction under applicable law.

§ 18. Privacy and Cookies Policy

Controller and contact details

The controller of personal data processed in connection with the Online Shop, customer accounts, Orders, complaints and communications is:

Klawiszedolaptopa.pl Milek Krzysztof
ul. Gogolińska 4E
47-100 Strzelce Opolskie
Poland
NIP / VAT ID: PL9910265125
REGON: 161439805
Data protection e-mail: biuro@klawiszedolaptopa.pl

Privacy requests may be sent by post or to biuro@klawiszedolaptopa.pl.

Scope and sources of personal data

The Seller may process identification and contact details, delivery and billing addresses, business and VAT details, Order and transaction information, account history, correspondence, complaints, returns, reviews, product-safety reports and technical device or connection data.
Data is obtained directly from the Customer or user, from a person ordering for a recipient, from a payment provider or carrier for transaction and delivery confirmation, and automatically through server logs, cookies and similar technologies.
The Seller generally does not receive full payment-card details where payment is handled by an external payment service provider.
The Online Shop is not intended to collect special-category data. Such data should not be submitted unless strictly necessary for a specific matter.

Purposes and lawful bases

Operation of the website, basket, account, checkout, payment, delivery and performance of the Contract – Article 6(1)(b) EU GDPR and, where applicable, UK GDPR.
Invoices, accounting, tax, consumer-law, product-safety and other legal duties – Article 6(1)(c).
Cancellations, returns, complaints and legal claims – Article 6(1)(b) and (c), and the legitimate interest in establishing, exercising or defending legal claims under Article 6(1)(f).
Answering enquiries and customer service – Article 6(1)(b) where connected with a Contract, or Article 6(1)(f) for other legitimate support activity.
Fraud prevention, service security, technical logs, error diagnosis and protection of legal rights – Article 6(1)(f).
Newsletter and electronic marketing – consent under Article 6(1)(a), or another basis permitted by applicable direct-marketing rules. Consent may be withdrawn at any time.
Publishing reviews – consent or the legitimate interest in presenting reliable customer feedback, depending on the implemented review function.
Analytics and other optional storage or access technologies – consent under Article 6(1)(a) and applicable e-privacy rules, including PECR for UK users.

Required and optional data

Providing data marked as required is voluntary but necessary to create an account, conclude and perform a Contract, deliver an Order, issue a sales document or handle a complaint. Newsletter, review and optional-cookie data is voluntary.

Recipients

Hosting, Magento or other shop-platform support, e-mail, backup, security and IT-maintenance providers.
The bank or selected payment provider, including PayPal or Skrill where chosen. Payment providers may act as independent controllers under their own privacy notices.
Postal operators, couriers and other delivery or return providers.
Accountants, tax and legal advisers, insurers, customer-support providers and competent public authorities.
Google or another analytics provider only where the relevant service is enabled and the required consent has been given.

International transfers

The Seller is established in Poland and core sales processing takes place in the EEA. Transfers between the United Kingdom and the EEA are made under the applicable adequacy arrangements. Where a service provider processes data in another country, the transfer is based on an adequacy decision, the EU Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, the EU–US Data Privacy Framework and UK Extension where applicable, or another lawful safeguard.

Retention periods

Order, invoice and accounting records are kept for the period required by tax and accounting law, generally five years from the end of the relevant tax year.
Account data is kept until account deletion and afterwards only for legal obligations and limitation periods.
Complaint, return, product-safety and correspondence records are kept until the matter is closed and then for the applicable limitation or statutory record-keeping period.
Marketing data is kept until consent is withdrawn, a valid objection is made or the marketing channel is discontinued.
Security logs are generally kept for up to 12 months unless needed longer for an incident or legal claim.
Cookies remain for the period stated in the cookie settings or until deleted by the user.

Individual rights

Access to personal data and a copy, correction, erasure and restriction of processing.
Data portability where processing is automated and based on consent or a Contract.
Objection to processing based on legitimate interests, including an absolute right to object to direct marketing.
Withdrawal of consent at any time without affecting earlier lawful processing.
A complaint to the Information Commissioner’s Office for UK matters or to the competent EEA supervisory authority, including the Polish President of the Personal Data Protection Office, for EU/EEA matters.

Automated decision-making

The Seller does not make decisions producing legal or similarly significant effects solely by automated means, including profiling, unless a separate legally required notice and safeguards are provided before such processing begins.

Cookies, local storage and logs

Strictly necessary technologies support sessions, the basket, forms, login, security, consent choices and checkout. These may include Magento cookies and similar technical identifiers.
Functional, analytics or marketing technologies are used only after consent where required. For example, Google Analytics may use identifiers such as _ga and _ga_* where that service is enabled.
The current names, providers, purposes and lifetimes are available through Cookie Settings. Users can accept or reject optional categories and change the selection later.
Withdrawing consent does not disable technologies strictly necessary for a service requested by the user. Browser settings may also remove cookies, but blocking essential cookies may affect the basket, account or checkout.
Server logs may record IP address, date and time, requested resource, response code, browser and operating system data and diagnostic information for service security and maintenance.

UK representative

Where Article 27 UK GDPR requires the Seller to appoint a representative in the United Kingdom, the representative’s current identity and contact details must be published in the Online Shop before relying on this policy for regular UK targeting. This paragraph must not be treated as confirmation that an appointment has already been made.

Changes

This policy may be updated following changes in law, the Online Shop, providers or technologies. Updates are published in the Online Shop and additional notice is provided where required.

§ 19. Governing law and jurisdiction

These Terms and Contracts are governed by Polish law.
This choice of law does not deprive a Consumer of the protection provided by mandatory provisions of the law of the country in which the Consumer has habitual residence where those provisions apply.
A Consumer may bring proceedings before any court having jurisdiction under mandatory consumer-jurisdiction rules. Nothing in these Terms requires a Consumer to bring proceedings exclusively in Poland.
Any dispute with a Business Customer will be subject to the exclusive jurisdiction of the Polish court having territorial jurisdiction over the Seller’s principal place of business, unless mandatory law provides otherwise.

§ 20. Changes to these Terms

The version of the Terms accepted when an Order is submitted applies to the resulting Contract. A later amendment does not alter a Contract already concluded.
The Seller may amend these Terms for a valid reason, including a change in law, binding official guidance, payment or delivery methods, Seller details, Shop functions, security requirements or the need to correct an error.
A material change affecting a continuously provided electronic service, such as a Customer account, will be communicated on a Durable Medium with reasonable notice. A Customer who does not accept the change may request closure of the account before the change takes effect.
An immediate amendment may be made where required by mandatory law, an official decision, an urgent security risk or prevention of abuse.

§ 21. Final provisions

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain effective. The invalid provision is replaced by the applicable mandatory rule to the extent necessary.
Headings are used for convenience and do not affect interpretation.
No provision of these Terms is intended to exclude or restrict a right which cannot lawfully be excluded or restricted.
The Seller keeps archived versions of these Terms and will provide the version applicable to a Customer’s Contract upon request.